O U R P H I L O S O P H Y
At Cloud Nine, our professional team is here to help you get the experience you're looking for. We will make truly heartfelt recommendations that are customized to your preferences, making your hair, skin, and body the best it can be.
R E T U R N S
Product returns must be made within 14 days of purchase and are eligible for exchange or store credit only.
G I F T C E R T I F I C A T E S
Gift certificates must be present upon checkout. Gift certificates are available in dollar amounts. Gift certificates are redeemable for product and services and are transferable. Lost gift certificates are not replaceable. Gift certificates must be presented at checkout. Gift certificates expire one year from date of purchase and are not redeemable or refundable for cash. We reserve the right to prohibit the purchase of gift certificates with another gift certificate.
P A Y M E N T M E T H O D S
We accept cash, checks, or credit cards (there is a processing fee applied to credit and debit card transactions)
C A N C E L L A T I O N S
We ask that all appointment cancellations are made at least 24 hours before the scheduled service out of respect for the stylist and other guests. All cancellations received less than 24 hours prior to the service time will be subject to a charge of the full service value.
F E E D B A C K
If you think your service could have been better, we prefer if you call within 72 hours so that an assessment and correction can be made as soon as possible. If you have any questions, comments or concerns please feel free to call or text Luci at
608-370-1689. Any feedback is greatly appreciated.
R E T U R N E D C H E C K S
A $35 fee will be charged for returned checks.